Policy
Age Restrictions
Ink Ladies adopts a strict age restriction policy set out by UK law and insurers. UK law prohibits anyone under the age of 18 from getting a tattoo. This does not waiver under any circumstance and steps are taken to ensure accurate ages are provided and corresponded, before proceeding. We ask for client respect and cooperation, given this is for their safety and protection. By visiting our studio you agree to the studio age limits set out by UK law and insurers for all procedures. All information supplied to us by clients regarding age is correct and honest. Anyone caught lying with the information they supplied understands that they will be barred from the studio and legal action may be taken.
​
Appointments
​
Ink Ladies studio is by appointment only, therefore it will not be possible to be seen by one of our technicians without a scheduled slot. Appointments are made by completing the relevant form on our website. Please note once you have booked an appointment with us, it means we have reserved a time in our schedule exclusively for you. Should you wish to cancel your appointment please allow 48 hours. If you cancel with less than 48 hours before your appointment this may impact your ability to book with us again. Appointments will no longer be made if we receive 3 cancellations at short notice. Cancellations made over 48hours notice will not be subject to this penalty. You can cancel or reschedule your appointment by emailing the relevant technician:-
Tattoos - Lucy@inkladies.co.uk
Beauty (including cosmetic tattooing) - Steph@inkladies.co.uk
​
Aftercare
​
Ink Ladies are committed to providing detailed instructions to assist clients during the healing period, in order to minimise the risk of infection. It is important to acknowledge that should this guidance not be followed, the risk of encountering problems is much greater. Any reparative work required as a result of client negligence will be done at an additional expense.
​
Contact
​
By using our online forms you agree and understand that you will be contacted on the information you have entered to the contact details you have provided.
​
Complaints Policy for Ink Ladies Tattoo and Piercing studio
At Ink Ladies, we strive to provide exceptional service to our clients. However, we understand that there may be instances where you are dissatisfied or have concerns. We take all complaints seriously and aim to address them promptly and professionally.
Procedure for Handling Complaints:
Direct Communication:
If you have an issue related to your tattoo or piercing procedure, we encourage you to speak directly with your artist or piercer. They will listen to your concerns and work towards a resolution.
You can also lodge a complaint in writing or by email.
Email Correspondence:
Cosmetic/medical tattooing: steph@inkladies.co.uk
Tattooing: lucy@inkladies.co.uk
Postal Correspondence: 103 Chesterfield Road, Dronfield, S18 2XE
Procedure-Related Complaints:
Your complaint will be conveyed to the artist or piercer who performed the procedure.
If immediate resolution is not possible, you will receive a letter within 7 days confirming that an investigation is underway.
You may be required to attend an additional consultation with the artist or an alternative team member.
Our goal is to provide an explanation or solution within 28 days (or an explanation for any delay).
Non-Procedure Related Complaints:
Complaints unrelated to specific treatments will be handled by the studio members.
Similar to procedure-related complaints, you will receive a confirmation letter within 7 days.
A meeting with a studio team member may be arranged to address your concerns.
We aim to provide a full written response within 28 days (or an explanation for any delay).
Contact Information:
Email: ink_ladies@outlook.com
Postal Address: Ink Ladies, 103 Chesterfield Road, Dronfield. S18 2XE
Remember that your feedback is valuable to us, and we appreciate your trust in our services. If you have any further questions or need assistance, please don’t hesitate to reach out.
​
